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revdorothyl at 03:55pm on 06/10/2005
revdorothyl at 03:55pm on 06/10/2005I hate, HATE, HATE TV Guide magazine and its total lack of customer service for subscribers.
I had a subscription to TV GUIDE already paid up several months in advance, when suddenly COMCAST CABLE started sending me a special edition of TV GUIDE each week, while charging me the same fee as for their monthly cable guide that they had suspended. Now, with TV GUIDE's format change in the offing (making it, no doubt, even more useless than it is already, as far as actually telling me what's on TV every hour of the day and night -- the only reason I ever subscribed in the first place), COMCAST has gone back to sending a monthly cable guide, starting on Oct. 1.
Meanwhile, my last issue of TV GUIDE showed that I was paid up through December 25, 2005 (they'd kept extending my subscription date since I wasn't using up the issues I'd paid for as long as I was getting the Comcast edition). Nevertheless, TV GUIDE apparently decided that my subscription was up and that they no longer owed me anything as soon as their arrangement with Comcast expired, since I didn't receive the Oct. 2 issue, nor have I yet received the Oct. 9 issue.
I tried to talk to them this morning, calling their 800 customer service number, but they wouldn't let me talk to an actual person, nor even stay ON HOLD while waiting for an actual person to become available, but rather hung up on me after telling me to use their website. Needless to say, none of the automated options on their phone system came close to allowing me to redress my grievance and be assured that my money would be returned to me IN FULL.
I just tried to use their website, and they informed me that I do NOT, in fact, have an active subscription with them, so I can't contact them or get redress. Now, perhaps the automated responses this morning did somehow succeed in canceling my subscription, but I didn't get any message to that effect. And in any case, I want to be assured that I'm getting a refund for everything they owe me, and that they don't make me pay for the issues I didn't get.
So, having no other recourse (the website, after all, told me to call their 800 number for help -- which I already know is completely fracking useless!), I've left four lengthy and very testy e-mails to TV Guide (addressed to Advertising, Business Development, TV Listings, and Movies, variously) via their "Contact Us" function, which was all they'd left me.
They've worked my last nerve, and I needed to rant, so apologies to all and sundry, and if anyone knows of a way to make TV GUIDE actually respond to me and listen to my complaint, I'd be very grateful to hear it.
I hope this new format of theirs turns out to be a complete financial disaster and that the company folds as a result of it, since as things now stand they richly deserve to go bankrupt for so effectively cutting themselves off from any customer complaints.
I had a subscription to TV GUIDE already paid up several months in advance, when suddenly COMCAST CABLE started sending me a special edition of TV GUIDE each week, while charging me the same fee as for their monthly cable guide that they had suspended. Now, with TV GUIDE's format change in the offing (making it, no doubt, even more useless than it is already, as far as actually telling me what's on TV every hour of the day and night -- the only reason I ever subscribed in the first place), COMCAST has gone back to sending a monthly cable guide, starting on Oct. 1.
Meanwhile, my last issue of TV GUIDE showed that I was paid up through December 25, 2005 (they'd kept extending my subscription date since I wasn't using up the issues I'd paid for as long as I was getting the Comcast edition). Nevertheless, TV GUIDE apparently decided that my subscription was up and that they no longer owed me anything as soon as their arrangement with Comcast expired, since I didn't receive the Oct. 2 issue, nor have I yet received the Oct. 9 issue.
I tried to talk to them this morning, calling their 800 customer service number, but they wouldn't let me talk to an actual person, nor even stay ON HOLD while waiting for an actual person to become available, but rather hung up on me after telling me to use their website. Needless to say, none of the automated options on their phone system came close to allowing me to redress my grievance and be assured that my money would be returned to me IN FULL.
I just tried to use their website, and they informed me that I do NOT, in fact, have an active subscription with them, so I can't contact them or get redress. Now, perhaps the automated responses this morning did somehow succeed in canceling my subscription, but I didn't get any message to that effect. And in any case, I want to be assured that I'm getting a refund for everything they owe me, and that they don't make me pay for the issues I didn't get.
So, having no other recourse (the website, after all, told me to call their 800 number for help -- which I already know is completely fracking useless!), I've left four lengthy and very testy e-mails to TV Guide (addressed to Advertising, Business Development, TV Listings, and Movies, variously) via their "Contact Us" function, which was all they'd left me.
They've worked my last nerve, and I needed to rant, so apologies to all and sundry, and if anyone knows of a way to make TV GUIDE actually respond to me and listen to my complaint, I'd be very grateful to hear it.
I hope this new format of theirs turns out to be a complete financial disaster and that the company folds as a result of it, since as things now stand they richly deserve to go bankrupt for so effectively cutting themselves off from any customer complaints.
(no subject)
(no subject)
Good idea!